Wednesday 17 January 2018

Can we fix it? - Yes, we can!

Just recently updates to the Windows and Android operating systems have caused "issues" with the Wessex Pricing Program and The Framers Pricing App. These have now been resolved, so now (and you guessed it) it's the turn of Apple.
Around Christmas there was a big update to the Mac operating system and also an update to Crossover for Mac. Together (and I'm not sure which one is to blame) it meant that if you were running the Wessex Pricing Program on your Mac using Crossover - it would no longer start (with an error message helpfully saying "Unknown error"!).
My solution is fairly drastic - delete the program and re-install it (it works, honest!).
"Ah!"I hear you say "If I can't start the program how can I make a copy of those 2 important data files (V3.mdb, & User.xml) which configure the program to my business?"
Fear not, the next paragraph will show you how to get to these, and so preserve your data.

Open Crossover and highlight the "Wessex Pr..." bottle (on the left hand side). Then click the little cog at the bottom left of the Crossover screen. This will bring up some options. Select "Open C: Drive" (see first screenshot).

Now you will see a screen with some folders (this is Crossover's emulation of Windows).

Open "ProgramData", then "Wessex Pictures", then "wpp4". Now the screen will show files including "V3.mdb", & "User.xml". Copy these and your data is safe!
(NB. Be sure to open the ProgramData folder NOT the Program Files folder.)

Now we can delete the program and re-install it.
Select "Wessex P.." again, and Right-click it (alien to Mac I know, but I could do it with the touchpad). This time click "Delete Wessex Pricing 4.x" and confirm.
The next job is to download the latest version of the program from Wessex Pictures to your Downloads folder.
When you've done that (back in Crossover) click "Install a Windows Application" and Type "Wessex Pricing 4.x" in the box, and click "Continue". Crossover will then install the necessary extra files. There will be various Licence agreements to accept. Finally the Wessex Pricing Program will be installed and you're good to go.
At the first run of the program you'll need to re-insert the Enabling code (get it from Wessex 01590 681681).
Now you can import the database ("File> Import Database") and the values ("Setup > Values" & click "Import).
All done, phew!

(NB. You can avoid the problem of finding your data files by using the automatic backup option ("Setup > Options" & select the "NtWk/BkUp" tab) which will make a copy of the two files each time the program is shut down).

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